If you have not already been in touch with your complaint, please ensure that you have opened a support ticket by emailing your concern to firstname.lastname@example.org We aim to respond to all support issues within 24 hours
If you have not received a response that you're happy with the next step is to make a formal complaint. All formal complaints must be made in writing to:
My Hosting Bubble
Stone Quarry Road
Usually our Head of Customer Support will review all complaints within 72 hours and provide an initial response while they investigate the issue. We will then provide a full reply to the complaint within 10 working days.